Hi there, Thank you for your review. We’re glad the samples helped you gauge your needs. If you’d like any further assistance or more information, just let us know. Warmest Regards, Wood Flooring Kent
Hi Derek, Thank you for the 4/5 review! Great to hear the wall panels were delivered and well manufactured. We’ll pass your feedback to the team. Warm regards, Team Wood Flooring Kent
Hi Millie, Thank you for the 4/5 review! Great to hear the floor feels stronger and matches the sample’s quality. We’ll pass your feedback to the team. Warm regards, Team Wood Flooring Kent
“Buying from your website was very easy and quick the only thing that I was not so happy with is the the delivery I was not notified about it before hand as told I would be the first thing I knew about it was a text and email from the courier company saying that my flooring was getting delivered that day a couple of hours later and I was at work luckily someone was else was home that day.apart from that I would have given 5 star”
Thank you for your review, Mark! We're glad to hear that your experience with purchasing was easy and quick. We appreciate your feedback about the delivery notification and apologize for any inconvenience it may have caused. I shall flag this up with the delivery company for your order to ensure that it's does not happen again. Thank you for your understanding, and we hope to exceed your expectations next time! Best wishes, Team Wood Flooring Kent
“The product was excellent, quickly delivered and fairly priced. Communication was very limited and could improve. I will recommend this company and use their products again. Regards Roy Carey”
Thank you for your thoughtful review, Roy! We're pleased to hear that you found our product excellent and fairly priced, and we appreciate your feedback regarding communication. We're committed to improving our services and will take your comments into account. Thank you for recommending us, and we look forward to serving you again in the future! Warm wishes, Team Wood Flooring Kent
Thank you for your insightful review, Adele! We're pleased to hear that you found our flooring to be of amazing quality and that the delivery was quick. We understand that delivery costs can feel a bit high, but we’re glad to know you felt it balanced out with the reasonable pricing of our products. Your feedback means a lot to us, and we hope to serve you again in the future! Warm regards, Team Wood Flooring Kent
“Really good, but didn’t deliver anything and took me chasing them. Once I did, they said they would call back and never did. Then arranged re-delivery of missing items without communication and on a day I explicitly said I would not be available to take delivery. Only reason why I didn’t give a 5* review. However, they arranged everything, it is good quality and value for money and they are quite efficient and friendly.”
Thank you for your feedback, Shivika! We’re glad to hear that you found our flooring to be of good quality and that our team was efficient and friendly. We apologize for the communication issues regarding the delivery, as it’s always our goal to provide a seamless experience. Your comments are invaluable, and we will certainly work to improve our communication moving forward. Thank you for choosing us! Best regards, Team Wood Flooring Kent
Thank you for your kind review, Andrew! We're thrilled to hear that you had a positive experience with our team and appreciate your recommendation to friends and family. Your support means a lot to us, and we’re always here to assist you with any future needs. Looking forward to serving you again soon! Best wishes, Team Wood Flooring Kent
“I found the website for Wood Flooring Kent had all the information I needed but I had a query regarding the delivery. My telephone call was answered straight away and John was very helpful. The order was followed up with emails regarding the delivery as soon as the order was placed and the laminate flooring arrived on the day specified. I received a call from the courier when he was half an hour away from the property and the delivery driver was polite and very helpful. Laminate arrived in good condition, haven't laid the floor yet but have bought laminate from the manufacturers Liberty floors before so I know the quality is good. Overall, a good experience.”
Thank you for taking the time to leave a great review, Dida! We're delighted to hear that you found our website informative and that John was able to assist you with your delivery query. It's also wonderful to know that your laminate flooring arrived on schedule and in good condition. If you have any questions while laying your floor or need further assistance, feel free to reach out. We appreciate your business and look forward to hearing how the flooring turns out!
“I was looking for flagstone laminate flooring and visited several DIY stores, but I didn't find what I needed until I discovered Wood Flooring Kent. Their specifications were excellent, and after calculating my requirements, I placed an order which went smoothly. The delivery was very quick, and I was pleased with the installation. You might ask why I gave it only 4 stars; it was because 5 packs of the flooring arrived damaged, although this wasn't apparent until I opened them. Fortunately, the laminate itself was undamaged, only the tongue-and-groove sections.”
Thank you for taking the time to share your experience, Miss Collins! We’re glad to hear you found the flagstone laminate you were looking for and that your order process and delivery went smoothly. We apologize for the inconvenience with the damaged packs; that's certainly not the standard we aim for. We're happy to hear the laminate itself was fine! If there's anything else we can assist you with, please don’t hesitate to reach out. Your feedback is invaluable to us, and we appreciate your support!
