Hi Stephen, We’re very sorry for the unexpected delay with your final sample. On rare occasions, we are held up by our suppliers while samples are being cut and dispatched, and unfortunately this time the wait has been much longer than usual. As an apology for the inconvenience, I’ve arranged for your sample postage to be refunded. We hope this gesture helps to bring some reassurance, and we truly appreciate your patience with us. Warm regards, Team Wood Flooring Kent
“Accepting that the material for the laminate flooring samples comes at a cost somewhere along the line, it was not unreasonable to be asked to pay for delivery. However, they took a full week to arrive, which was a little disapppinting, whether this was caused by the carrier or not I cannot tell. More than that, though, the samples themselves were barely half the size of those from another supplier, from whom I had two sets, free of any charge.”
Thank you for your feedback, Allan! We appreciate your understanding regarding the costs associated with laminate flooring samples. We're sorry to hear that your samples took longer to arrive than expected, and we understand how disappointing it can be when sizes differ from what you receive. Your insights are valuable to us as we continuously strive to improve our service and offerings. If there’s anything else we can assist you with or if you have further questions about our products, please don't hesitate to reach out. Warm wishes, Team Wood Flooring Kent
