“I ordered some additional LVT to finish a project, but the estimated delivery date has come and gone with absolutely no communication from the company. Over the past three days, I have tried reaching them through every available channel—email, phone, and Facebook Messenger—but haven't been able to get hold of anyone. Since my credit card was already charged, I've had no choice but to initiate a chargeback with my bank. Even if they are on holiday or temporarily closed, it’s incredibly unprofessional not to have a notice on their website or an automated email reply. Leaving customers completely in the dark about their orders is unacceptable.”
“Absolutely terrible experience .ordered qty 5 shower panels due in 3-5 days but only qty 4 panels arrived ( with paperwork stating qty 5 ) 2 days late promised the panel within 5 days didn't arrive ( had to postpone bathroom )no one contacted me again and then then I had to chase them up,and tell them they didn't arrive again finally the panel arrived after another 7 days . Customer service is abysmal don't shop here :- could have got these panels from a number of stockists but chose the absolutely wrong one. Ps still trying to rebook my bathroom install nightmare”
Hi Kevin, We're very sorry to read about your experience. Unfortunately, on this occasion there was an issue within our supply chain which resulted in one of your shower panels not arriving with the original delivery. We completely understand how frustrating this was, especially as it delayed your bathroom installation. Whilst we worked to resolve the issue as quickly as possible, we fully appreciate that the delay, together with the need for you to chase updates, fell well short of the level of service we aim to provide. For that, we sincerely apologise. Although this experience was not representative of the service we strive to deliver, we genuinely appreciate your feedback and have used it to help improve how we communicate and manage situations like this. Warmest Regards, Wood Flooring Kent
“Paid for next day on some samples, didn't receive for over a week. When they arrived, not all samples were there. Our client chose an alternative supplier.”
Thank you for taking the time to leave feedback, and we’re very sorry for the delay and incomplete delivery of your samples. Unfortunately, this was caused by an unexpected issue with our third-party courier, which we appreciate doesn’t lessen the frustration caused. If you’d like to contact our sales team directly, we’d be more than happy to arrange a refund of the postage as a gesture of goodwill. We appreciate you bringing this to our attention and will continue working to improve our service.
“Stop using Evri, useless courier. We waited in for them, no call, message confirming delivery complete with photo showing our address, nobody came to our address. Their proof of delivery showed our addressed package sitting in a random shop. Unable to get any joy via phone, email, etc. Think they've suggested we wait 10 days before they intend looking into it. Can't be good for your business. Can you forward refund as no goods received. Please refer to Evri proof of delivery photograph, we stay in a house.”
Dear Robert, Thank you for taking the time to share your experience with us. I genuinely appreciate your feedback, as it helps us understand the challenges our customers may face. I’m truly sorry to hear about the issues you encountered with Evri. It's frustrating to wait for a delivery that never arrives, especially when it involves the inconvenience of waiting at home. I understand how disappointing it must be to see that your package was marked as delivered to a different location without any communication from the courier. We take your concerns seriously and are committed to resolving this matter. Could you please provide us with your order number so we can expedite the refund process for you? Alternatively we would be more than happy to resend your samples via Royal Mail. Our customer service team are always happy to have any samples undelivered resent or refund if no longer required. Additionally, if you have any suggestions on how we can improve our delivery service or support, we would love to hear them. Thank you again for your feedback, and I sincerely apologize for the inconvenience this has caused you. We strive to provide better service, and your insights are invaluable in helping us achieve that. Best regards, Jon Wood Flooring Kent
